💸 Refund Policy

Refund Policy for Bloodline: Heroes of Lithas Thank you for visiting our website dedicated to Bloodline: Heroes of Lithas. We aim to provide the best gaming experience and support for our players. This Refund Policy outlines the terms and conditions related to refunds of purchases associated with the game. 1. General Information Bloodline: Heroes of Lithas is a digital game available on various platforms, including Google Play Store and Apple App Store. Purchases related to the game—such as in-game currency, items, skins, or subscriptions—are processed through these official platforms or within the game itself. Please note that all refunds are governed by the policies of the platform where the purchase was made and/or the official game developer’s terms. Our website does not handle financial transactions or process refunds directly. 2. Eligibility for Refunds Refunds may be considered in the following cases: Accidental or duplicate purchases Unauthorized transactions or fraud Technical issues preventing delivery of purchased items Dissatisfaction due to defective or non-functional content (subject to developer/platform evaluation) Refund requests outside these cases or after extended periods may be denied. 3. How to Request a Refund a) For Google Play Store Purchases: To request a refund for purchases made via Google Play, please follow these steps: Visit the Google Play Refund Support Page Sign in with the Google account used to make the purchase Locate the purchase in question and select “Report a Problem” Submit your refund request with details explaining the issue Refunds are typically processed within a few business days, but timing may vary. b) For Apple App Store Purchases: If you purchased the game or in-game content through the Apple App Store, use the following process: Go to Apple’s Problem Reports Page Sign in with your Apple ID Find the purchase and select “Report a Problem” Choose the appropriate issue and submit your refund request Apple will review and respond according to their policies. c) For In-Game Purchases: If you encounter issues within the game, such as missing items or account-related problems, contact the official Bloodline: Heroes of Lithas support team: Official support website or in-game support portal (link may vary) Email: [official game support email, if available] Our website does not manage in-game accounts or purchases and cannot issue refunds on behalf of the developer. 4. Non-Refundable Items Please be aware that the following items typically are not refundable: Consumable items that have already been used or redeemed Digital content downloaded or accessed immediately after purchase Account currency or items transferred or gifted to other players Any purchases older than the refund window defined by the platform (usually 48-72 hours) 5. Chargebacks and Unauthorized Payments If you believe an unauthorized payment has been made on your account, please contact your payment provider or bank immediately. Filing a chargeback without attempting to resolve the issue with the game’s support team or platform may lead to account restrictions or bans. 6. Disclaimer Our website is an independent fan/information site and is not affiliated with or responsible for the official game developer or publisher of Bloodline: Heroes of Lithas. We do not process payments or control any game content. All transactions are between you and the official platforms or developers.